Author: ClickHelp Team

Technical Support never sleeps. We are lucky to live in this customer oriented world. But for those who make it all happen – support workers – it can be tough at times. Especially, when people need to deal with the same questions from day to day. Yes, support can turn into a sad Groundhog Day…

PDF and Word are on the list of the most used text formats. The dominance of Microsoft Word files is explainable – Microsoft Office is the king of desktop text editors for Windows users. But, why is PDF so popular? According to this 2014 research by Duff Johnson, PDF is very strong on the web….

Music is forever – or so they say. But, there’s definitely some truth in this statement. While some forms of art are lost and forgotten, music is something that has been accompanying people for thousands of years without losing its momentum. Tutorial videos can sound awkward without a background track, same goes for promo videos,…

ClickHelp continues to become even better with every update, helping companies with their online documentation efforts! Welcome our latest February 2017 update: 160+ platform enhancements. 30+ features added per user requests. Improved branding settings. Import and Export enhancements. Extended API for better integrations. And a lot more! We love to hear your feedback and ideas,…

Autonumbering is quite a useful feature. Basically, it means that as long as you keep adding new elements, each new element is getting an ordered number. Right now, you are probably all like – ‘Aye aye, Captain Obvious! This feature has been around since, like, forever! Why bother writing an article about it?’ Well, yes….

We all take pictures of our screen from time to time because it is often the fastest way to show and explain something. And, this is one thing. But, when making screenshots is part of your working process – this is a totally different thing. Screenshots are essential for almost any documentation as they can…

Fonts are means of transmitting information. You know that you’ve picked the right ones when not the fonts grab readers’ attention, but the message. Further in this post, we will take a look at common mistakes in font usage and give you practical advice how to pick fonts for different kinds of narratives and combine…

When you need to create user documentation, one thing you start thinking about is how this documentation will look like. Apparently, you can write great content and describe all the features for users. But what about the style, layout, fonts, colors, background, etc.? Even if you think that developing some special design for user manuals…

Great news for technical writers and documentation developers – our online documentation tool has got even better and nicer! Totally responsive reader UI, automatic translation support, absolutely beautiful portal and documentation templates, improved WebHelp format and much more! In this post, we will tell about some of the improvements of our online documentation platform. Keep…

In this post, our authentication expert will share his experience with user authentication. We’re sure you will recognize yourself at times, and will realize some issues with the password handling approaches you take. We will end up explaining very technical aspects of Single Sign On in pretty simple words, step by step. A Long Path…