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Author: Elmira

Elmira

About Elmira

Hi, I’m Elmira, as part of the ClickHelp team, I stay updated on the latest trends and best practices in technical writing, user documentation, and project management to bring you valuable insights. My goal is to make your reading experience both enjoyable and impactful. Feel free to explore our blog for more helpful resources and inspiration!

Digital Workplace: Key Components and Advantages

Digital Workplace: Key Components and Advantages

As technology continues to evolve and the way we work changes, the digital workplace has become essential for businesses looking to boost productivity, improve collaboration, and increase employee satisfaction. But what is a digital workplace, and how can organizations tap into its potential to compete in today’s landscape? Let’s look at a real-life example of…

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Posted in Education on 1/15/2025

Understanding the Different Types of Knowledge: From Tacit to Tribal and Beyond

Understanding the Different Types of Knowledge: From Tacit to Tribal and Beyond

Knowledge is more than a collection of facts and figures; it’s a multi-dimensional concept that encompasses various forms and types. These include tacit knowledge, tribal knowledge, explicit knowledge, social knowledge, cultural knowledge, and procedural knowledge. In today’s article, we will explore each of these types and their unique characteristics. Understanding Variants of Knowledge Tacit Knowledge:…

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Posted in Technical Communication on 1/9/2025

10 Best Google Docs Alternatives in 2025

10 Best Google Docs Alternatives in 2025

Have you ever worked on a group assignment and suddenly felt that Google Docs wasn’t quite meeting your needs? Maybe you’re trying to collaborate with team members across different locations, and the comments and revisions are becoming overwhelming. Or perhaps you’re aiming to create a complex document with sections requiring unique formatting, but Google Docs…

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Posted in Technical Writing on 1/2/2025

Trends 2025: Insights in Tech Writing

Trends 2025: Insights in Tech Writing

As we approach 2025, the landscape of tech writing continues to evolve rapidly, driven by advances in technology and shifts in industry needs. This article examines the key trends predicted for 2025 and reflects on some of the predictions for 2024 that have already come to fruition. Why Should Tech Writers Care About the Industry…

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Posted in Technical Writing on 12/25/2024

12 AI Tools for Technical Writers

12 AI Tools for Technical Writers

Technical writing serves as an important tool in converting complex information into user-friendly documentation in the world of ever-changing technology. Tech writers always strive to make their content clear, concise, and interesting. With the development of AI tools, new ways have been discovered that could support their productivity and creativity. Imagine a situation where a…

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Posted in Technology on 12/18/2024

Documentation at the Speed of Innovation: ClickHelp’s December Release

Documentation at the Speed of Innovation: ClickHelp’s December Release

It’s 2 AM, and you’re deep in a documentation sprint. Your team is launching a complex product next week, and every minute counts. You need to work fast and make no mistakes. We know this all too well, and that’s exactly why we’re turning documentation from a tedious task into an easy process that actually…

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Posted in ClickHelp News on 12/11/2024

How Client Portals Streamline Business-Customer Interactions

How Client Portals Streamline Business-Customer Interactions

Businesses are constantly striving to enhance the client experience and stay ahead of the competition. Perhaps one of the best ways to do this is by offering them a client portal – an online access point where customers can obtain information, support, and services 24/7. A strong example is a financial advisory firm that provides…

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Posted in Technical Communication on 12/4/2024

MS Word Alternatives: Top Tools for Your Document Needs

MS Word Alternatives: Top Tools for Your Document Needs

In this wide open space for content creation, which spans text, images, and video files, Microsoft Word has long been at the forefront as the go-to word processing tool for countless professionals and casual users alike. Not everyone finds MS Word meeting their specific expectations. Whether it’s due to personal preference or other reasons, many…

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Posted in Technical Communication on 11/27/2024

RAG to Riches: Retrieving Knowledge for Smarter Generation

RAG to Riches: Retrieving Knowledge for Smarter Generation

With a wide range of innovations in the field of Artificial Intelligence, a new buzzword has cropped up: RAG, also known as Retrieval-Augmented Generation. This innovative concept holds great potential for changing how we interact with AI systems in the future by making them more intelligent, efficient, and effective. For instance, think of a virtual…

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Posted in Technology on 11/20/2024

All About Corporate Wikis

All About Corporate Wikis

Effective corporate communication and knowledge sharing are the basic factors of success. You can ensure their implementation via a corporate wiki. A corporate wiki is a type of business wiki that functions as an internal knowledge base software where employees can share information, collaborate, and access the company’s knowledge from a single platform. Take, for…

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Posted in Technical Communication on 11/13/2024