What do you expect from a help authoring tool? Let us try and guess: an intuitive interface, stability, flexibility in terms of features, a lot of supported formats, a great customer service, a reasonable price. We might have missed out on a couple of things, but you get the idea.
But, what if a solution for technical writing was designed to be more than all this?
Don’t get us wrong, the above-mentioned list is perfectly fine, just entertain the idea that a help authoring tool can actually become the force to push your business forward.
Is this even possible? It is, actually, very much possible with the help authoring solution we have developed - ClickHelp. Read further to find out more about the benefits your business can get from using our tool.
Time Equals Money
When a company decides to move documentation projects to a new tool, it is essential to figure out how much time will be lost.
You see, launching this migration process can require a lot of resources.
Thanks to the impressive number of available import formats, ClickHelp will be able to save you a lot of time and effort.
The import process itself is easy and intuitive. Besides, this tool is very good at working with formatting of your documentation. When you import your user manual into a ClickHelp documentation portal, you can be sure that the result will match your expectations. This help authoring tool is able to understand your original formatting and adapt the way the resulting files look on the new documentation portal.
Business Mobility
Being a web-based solution, ClickHelp can be used from anywhere in the world provided there’s a web browser to launch it from.
This means that you don’t need to worry about such things as, for example, software maintenance - there’s no need to update anything on your side anymore.
If you want to hire a contractor, all you need to do is provide them with login information, and they are all set. And, no more RDP nonsense, just a browser is enough.
Take Control
To have a successful business means to be aware of what is going on in each department. This is achieved with the help of reports and analytics.
Being a CEO is hard, but being a team lead or a project lead is not that much easier - these are the people who are usually responsible for the reporting.
With ClickHelp, you won’t need to waste time on making up criteria to measure your documentation team efficiency and progress. The ClickHelp team has come up with a set of universal metrics that allow you to get the bird’s eye view of all projects and, also, to go deeper into each one if needed.
Ode to Security
Any business is no different from a living being as far as security is concerned - the same old Maslow pyramid situation. To be able to trust the services you use is vital.
In ClickHelp, there are several layers to security. The first layer is - the overall data security. The documentation tool stores data at a world-leading hosting service - the Hetzner Data Center. You can learn more about our reliable hosting choice here
The second layer would be the possibility of creating password-protected user manuals. If documentation is published online it doesn’t mean that anyone can access it. It’s up to you to decide who is meant to be using it.
Marketing Boost
Well, we’ve saved the best for last. One of the biggest profits you can get from an online authoring solution is not simply having additional exposure on the web, but making this a clear and loud statement.
Actually, we have a whole article explaining in detail how to realise this potential fully, called Technical Writing as a Marketing Tool. With the right branding, keywords and searchability, your online documentation will be granting you with a lot of marketing opportunities. Use them wisely!
Conclusion
We have been creating our help authoring tool always keeping in mind that we not only want to provide our clients with a comfortable and stable environment to write their documentation in, we also want to help our clients grow. That is why we developed ClickHelp the way it is - business- and marketing- oriented.
We hope that we have managed to show you what this tool is capable of business-wise. Just use whatever applies to your kind of business and enjoy the results!
Good Luck with your technical writing!
ClickHelp Team
Author, host and deliver documentation across platforms and devices