Technical Writing Blog

Effective corporate communication and knowledge sharing are the basic factors of success. You can ensure their implementation via a corporate wiki. A corporate wiki is a type of business wiki that functions as an internal knowledge base software where employees can share information, collaborate, and access the company’s knowledge from a single platform. Take, for…

To thrive in today’s fast-paced market, companies must adopt strategies that ensure efficiency and cohesion. One of the best ways to gain a winning edge is by ensuring your team is aligned and that all processes run like clockwork. Process documentation is a critical defense in achieving this. By developing a detailed guide for task…

Customer service is the lifeline of every enterprise in a fast-moving, technology-driven world. Companies are constantly seeking new avenues for customer satisfaction due to the growing demand for instant responses. As the world rapidly embraces AI, customer service is evolving along with it. This article will explore the types of customer service, current trends, and…

Information Management (IM) is a critical feature of modern organizational strategy, encompassing the systems and processes necessary for the effective creating, managing, and disseminating information. IM ensures that the right people have access to the right information at the right time, enabling the organization to utilize data strategically to achieve its objectives. Information Management refers…

Imagine a mid-sized company, let’s call it “CodeCrafters,” that has not yet adopted a knowledge management portal. The technical writers at CodeCrafters face a challenging and inefficient work environment typical of the pre-digital era. They rely on a disjointed system of document management, using a combination of local drives, shared folders, and email to create,…

Let’s start with considering a hypothetical AI startup that develops a revolutionary natural language processing (NLP) platform. Despite the groundbreaking nature of their technology, the startup fails to provide any technical documentation detailing how developers can integrate their APIs, customize models, or troubleshoot common issues. As a result, potential investors are skeptical about the startup’s…

Clear and comprehensive API documentation is crucial for developers building applications that interact with APIs. With the right tools, creating detailed reference docs, tutorials, and other API documentation can be much easier. In this article, we’ll compare some of the top API documentation software and tools available in 2024 based on features, ease of use,…

If you are facing a situation when multiple employees are constantly asking the same questions or needing guidance on the same topics, and new employees require a significant amount of time and resources for onboarding and training, it may indicate a lack of easily accessible information within the company. In such cases, a knowledge base…

It may be difficult to believe, but not so long ago content used to be created without using Component Content Management Systems (CCMS). This presented certain challenges for technical writers, challenges that we have all but forgotten today. For example, inconsistencies, redundancies, and inefficiencies in the content production workflow due to poor version control and…

In recent years, there has been a significant transition of educational technologies to an online format. This shift has led to the widespread adoption of various digital tools and platforms aimed at facilitating remote learning. Consequently, we are currently witnessing the emergence of novel educational formats, including virtual classrooms (such as Zoom, Google Meet, and…