Technical Writing Blog

Some time ago, when the IT industry was still ‘young’ and software products were not so many and diverse, releasing a product was mainly focused on such aspects as design, development, testing, and QA. It was mostly about building a product or a feature. The demand on the market was high, and customers were ‘hungry.’…

“If you fear change, change the fear.” There’s Halloween in the air. We’ll be dressing in costumes, and someone may light bonfires to ward off spirits 🙂 It’s a gut-wrenching (but at the same time fun) time, a high time to reflect upon the fears that technical writers face at their work. Technical writing is…

It’s the fourth survey made by Postman – the world’s leading API platform. The biggest ever report was held within four weeks in June and July 2022. It contains the thoughts of more than 37,000 developers and API professionals on topics that include the economy, employment, remote work, the tools they use, and their views…

A product launch plan is a strategy developed to introduce a new product to potential customers. Some may think it is just a list of actions to create a buzz around the product, like trade shows, publications in the mass media, press releases, online product promotion, etc. However, all this effort may be in vain…

Every time we come across instructions, manuals, online ‘help’ articles, or other technical documents, we have to deal with the results of component authoring. However, many people still don’t understand what it is and why component content has become the basis of every ‘standard’ text, from a restaurant menu to complex packages of technical documentation….

Documentation strategy is part of the overall business strategy, which contains the vision of the company’s future. Documentation support is needed to put a business strategy into action. Strategic documents are created to describe HR, sales, and marketing strategies. In other words, a business strategy cannot exist without a vast knowledge base (or documentation base)…

As your business grows, the amount of documentation created, stored, and exchanged within the organization increases. The movement of documents, as well as other operations concerning paperwork, has to be monitored and managed on a daily basis. Besides, strategic decisions are to be taken that may refer to such fields as authorization policy, archive management,…

In today’s market, you will hardly get your business idea to work and bring profit if you don’t have a mobile application. People have already gotten used to doing business online and cannot imagine any other way of transacting. A mobile app can attract new buyers, make your company grow, and ‘speak the same language’…

We live in the era of technology with the rise of the Internet, the Cloud, and the smart world of connected devices. All these are complex and need explanation. For that, we have technical documentation. Such documentation helps users to straighten out even a highly complex product. And sometimes, having documentation for a product is…

Imagine that you develop a software product, and your users understand it entirely and don’t need help at all; your support specialists don’t know what to do. Of course, this is an unbelievable situation; even the most popular companies have support departments that work around the clock and respond to various issues. Sometimes, these departments…