Technical Writing Blog

Migrating to a new tool is a pain for anyone. Even when a new messenger is implemented in your company, there’s still this transition period. Yes, with sending messages being the primary function of an app, you still need time to get accustomed to the new UI. When you are a technical writer with many…

There was a time when technical writers created documentation in text editors and sent it via email. Those were the dark times. Frustration and low efficiency surrounded the work process. But then online documentation tools appeared. They were designed to make lives of technical writers easier and so they did! The tech writing game is…

We mentioned this name when we wrote about the most famous technical writers. And, this man really stands out in a good way. He was not just one of the first actual technical writers, but he was much more – this ‘tech comm specialist’ shaped our world in a sense. We believe that you have…

The winter holidays are coming. The luckiest of us have already bought presents for their family, friends, and colleagues. But figuring out the perfect gift is not something everyone is equally good at. We have decided to create this blog post to make your lives a bit easier. Here are some great gift ideas for…

For ClickHelp, building strong relationships with clients is a matter of key importance. Trust is the foundation we have always been working towards as a company. Our users rely on us while we make sure that their data is safe. But trust is more than just data security. In this post, we would like to…

When people hear about technical writing they tend to put too much emphasis on the ‘writing’ part, which is understandable. Yes, tech writers do create a lot of written content, but in reality, their responsibilities and skills stretch far beyond that. Sometimes, in quite unexpected ways. The Most Important Skill You Can Forget About What…

How do you understand ‘time management’? We see it as being able not just to allocate the right amount of time to a variety of tasks but also be less stressed out and more productive as a result. Some people seem very busy all the time. They are always complaining that they can’t even take…

Improving work processes is what everyone is talking about. We ourselves have written a bunch of blog posts on this subject. Still, nothing is perfect, and many technical writers keep struggling with some difficulties and challenges regularly. Technical writing can take various forms: user manuals, tutorials, how-to articles, context help… But the majority of tech…

Technical writing requires tools for measurement and analysis like any other work process. Although, it is quite difficult to decide what metrics to use considering specifics of this field. We began discussing this topic a while ago and figured out the main aims of using metrics – you can either measure a documentation team’s productivity…

The role of a UX writer emerged not so long ago on the job market, but it has been growing ever since. Major companies like Google are heavily focused on everything UX-related and UX writing as well. UX writing looks like some derivative from technical writing, however, it pursues a different goal. While an average…