Documentation Team: How to Delegate Tasks
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It’s time to accept the facts: you can’t do it all by yourself. As skilled and task-oriented as you may be, juggling multiple projects at once can take a toll on you. You need to let others help you and take some of the pressure off your shoulders.
However, delegating tasks isn’t as simple as it may sound. You need to find the perfect technical writer for the job so that the result is par excellence. For example, if you are pressed for time, look for the writer with the lowest workload and fastest work speed.
But, most importantly, you must avoid falling into one of these two traps: micromanaging the entire user documentation process or failing to supervise your team properly.
This article will teach you how to avoid getting caught in either one of those scenarios.
You must learn how to assign clear tasks to your team, express expectations, and set deadlines. You also need to implement a tracking system that allows you to give autonomy to the person completing the task, while still being able to supervise them.
Don’t get the wrong idea, though. You are still part of the working process, and need to make yourself available for your team should any question arise. User documentation can take a lot of complex forms, depending on the subject or the intent behind the content, so it is quite possible you will have to assign two or more people on that particular project.
It is quite important for a manager to know what’s his team’s capabilities are. Try using our blog post on key skills for technical writers to analyse your own team. It is always helpful to keep this picture in one’s mind.
Here are a few things that can help you ease the delegating process and avoid any inconvenience.
It is necessary to mention that keeping most of such info in one place is a great idea. So, think about creating a documentation plan to give employees something to refer to.
Pay additional attention to your working environment – make sure you have all the right tools for better and faster delegation. A lot of help authoring tools contain features improving team workflow and allowing more efficient task delegation, just like teamwork features in ClickHelp.
Delegation doesn’t mean the manager isn’t working on anything. It has more to do with the final result itself.
There is a level of trust that needs to exist between the delegators and their team. No management technique can ever replace that.
Good Luck with your technical writing!
ClickHelp Team
Online Technical Writing & Documentation Tools
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