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Technical Writing Blog

Grow your technical writing expertise with industry news, best practices, articles, product updates

12 AI Tools for Technical Writers

12 AI Tools for Technical Writers

Technical writing serves as an important tool in converting complex information into user-friendly documentation in the world of ever-changing technology. Tech writers always strive to make their content clear, concise, and interesting. With the development of AI tools, new ways have been discovered that could support their productivity and creativity. Imagine a situation where a…

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Posted in Technology on 12/18/2024

Documentation at the Speed of Innovation: ClickHelp’s December Release

Documentation at the Speed of Innovation: ClickHelp’s December Release

It’s 2 AM, and you’re deep in a documentation sprint. Your team is launching a complex product next week, and every minute counts. You need to work fast and make no mistakes. We know this all too well, and that’s exactly why we’re turning documentation from a tedious task into an easy process that actually…

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Posted in ClickHelp News on 12/11/2024

How Client Portals Streamline Business-Customer Interactions

How Client Portals Streamline Business-Customer Interactions

Businesses are constantly striving to enhance the client experience and stay ahead of the competition. Perhaps one of the best ways to do this is by offering them a client portal – an online access point where customers can obtain information, support, and services 24/7. A strong example is a financial advisory firm that provides…

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Posted in Technical Communication on 12/4/2024

MS Word Alternatives: Top Tools for Your Document Needs

MS Word Alternatives: Top Tools for Your Document Needs

In this wide open space for content creation, which spans text, images, and video files, Microsoft Word has long been at the forefront as the go-to word processing tool for countless professionals and casual users alike. Not everyone finds MS Word meeting their specific expectations. Whether it’s due to personal preference or other reasons, many…

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Posted in Technical Communication on 11/27/2024

RAG to Riches: Retrieving Knowledge for Smarter Generation

RAG to Riches: Retrieving Knowledge for Smarter Generation

With a wide range of innovations in the field of Artificial Intelligence, a new buzzword has cropped up: RAG, also known as Retrieval-Augmented Generation. This innovative concept holds great potential for changing how we interact with AI systems in the future by making them more intelligent, efficient, and effective. For instance, think of a virtual…

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Posted in Technology on 11/20/2024

All About Corporate Wikis

All About Corporate Wikis

Effective corporate communication and knowledge sharing are the basic factors of success. You can ensure their implementation via a corporate wiki. A corporate wiki is a type of business wiki that functions as an internal knowledge base software where employees can share information, collaborate, and access the company’s knowledge from a single platform. Take, for…

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Posted in Technical Communication on 11/13/2024

10 Best Process Documentation Tools

10 Best Process Documentation Tools

To thrive in today’s fast-paced market, companies must adopt strategies that ensure efficiency and cohesion. One of the best ways to gain a winning edge is by ensuring your team is aligned and that all processes run like clockwork. Process documentation is a critical defense in achieving this. By developing a detailed guide for task…

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Posted in Technical Communication on 11/6/2024

How to Create a Training Manual?

How to Create a Training Manual?

The development of a training manual is indispensable for any organization aiming to streamline its training procedures and maintain consistency in knowledge dissemination. Whether for onboarding employees or introducing new processes, a well-structured training manual can be invaluable. Here’s how you can create an effective training manual. What Is a Training Manual and Why Is…

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Posted in Technical Writing on 10/30/2024

How to Write Standard Operating Procedures?

How to Write Standard Operating Procedures?

There are pivotal features in any organization that distinguish success from failure. These include efficiency, consistency, and quality. Be it a small or big business, a corporation, or any other form of organization, it is crucial to ensure that things are done in a uniform and proper way to provide desirable results. And here, Standard…

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Posted in Technical Writing on 10/24/2024

ClickHelp October Enhancements: Upgraded Import Options with Intelligent Features

ClickHelp October Enhancements: Upgraded Import Options with Intelligent Features

ClickHelp is excited to unveil a suite of updates that enhance your documentation experience and empower your API management. With improved response quality from AnswerGenius, expanded import options, and proactive notifications, these enhancements are designed to benefit contributors, helping them deliver clearer information to their clients and thereby improve the experience for readers. Let’s explore…

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Posted in ClickHelp News on 10/22/2024