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Technical Writing Blog

Grow your technical writing expertise with industry news, best practices, articles, product updates

11 Best Knowledge Base Software and Tools in 2024

11 Best Knowledge Base Software and Tools in 2024
Knowledge base software is an important tool that helps to make the company’s documentation accessible and reusable. With a knowledge management system, your company’s documentation becomes a valuable asset rather than just an information silo. Continue reading »
Posted in Technical Writing on 4/17/2024

What CCMS Will Make Your Digital Products Work Best?

What CCMS Will Make Your Digital Products Work Best?
Selecting a Component Content Management System (CCMS) is a crucial choice that will affect the operations of content administration, management, and publishing processes. The key factor to consider when choosing a CCMS is the capabilities of the system. Continue reading »
Posted in Technical Writing on 4/10/2024

What Is a Component Content Management System (CCMS)?

What Is a Component Content Management System (CCMS)?

It may be difficult to believe, but not so long ago content used to be created without using Component Content Management Systems (CCMS). This presented certain challenges for technical writers, challenges that we have all but forgotten today. For example, inconsistencies, redundancies, and inefficiencies in the content production workflow due to poor version control and…

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Posted in Technical Communication on 4/3/2024

11 Best Training Documentation Software and Tools for 2024

11 Best Training Documentation Software and Tools for 2024

In recent years, there has been a significant transition of educational technologies to an online format. This shift has led to the widespread adoption of various digital tools and platforms aimed at facilitating remote learning. Consequently, we are currently witnessing the emergence of novel educational formats, including virtual classrooms (such as Zoom, Google Meet, and…

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Posted in Technical Communication on 3/27/2024

Determining the Optimal Level of Detail in Technical Documentation

Determining the Optimal Level of Detail in Technical Documentation

In the course of creating technical content, many writers encounter the challenge of determining how sophisticated or simple their language should be. Though it might seem like an odd question, it is a genuine dilemma. If you choose overly complex language or jargon, the technical documents you create can be difficult for the reader to…

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Posted in Documentation UX on 3/20/2024

Working with Tables: Effective Content Presentation

Working with Tables: Effective Content Presentation

Technical documents without tables appear less organized and can be harder to follow for readers. Tables make complex information easier to understand and digest by presenting it in a visually appealing and structured format. Without tables, important data may appear cluttered or disorganized, making it more difficult for readers to grasp the content efficiently. Tables…

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Posted in Technical Writing on 3/13/2024

Diataxis: How It Helped ClickHelp to Transform the Documentation Experience

Diataxis: How It Helped ClickHelp to Transform the Documentation Experience

Diataxis calls itself a “systematic approach to technical documentation authoring.” In a nutshell, it’s a framework for building your documentation. It puts the needs of the reader—the person we’re writing our documentation for—as a priority and the cornerstone of documentation creation. In the center of the Diataxis are four distinct user needs and four documentation…

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Posted in Technical Communication on 3/6/2024

15 Best Technical Writing Software and Tools for 2024

15 Best Technical Writing Software and Tools for 2024

To create clear, consistent, and professional documentation, a technical writer needs not only a good understanding of the end user’s needs and a certain talent for writing but also specialized tools. With the right software, it’s much easier to focus on delivering clear and concise content since a lot of other tasks and processes are…

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Posted in Technical Writing on 2/28/2024

Imaginative Writing vs. Technical Writing

Imaginative Writing vs. Technical Writing

Imaginative writing and technical writing are two completely different forms of writing, each requiring different skills and approaches. Imaginative writing is another term for fiction writing and means the creation of imaginative, fictional stories that can take the form of novels, short stories, plays, etc. It involves the use of literary devices, such as character…

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Posted in Technical Writing on 2/21/2024

How to Write Software Documentation

How to Write Software Documentation

Software documentation is typically included in the packaging of all newly released digital products. Creating software documentation is a crucial step in ensuring that users know how to use your program properly. Software documentation helps achieve optimal UX standards, providing users with the knowledge they need to use the product on a daily basis. In…

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Posted in Technical Writing on 2/14/2024