Author: ClickHelp Team

The role of technical writers can be compared to that of translators, as they ‘translate’ the technical language used in the company into users’ language. Formally, it is translating from English into English, but, in fact, it is often like translating from technical jargon into an ordinary language or a language with much fewer technical…

There are a lot of professions that allow you to work with documentation. However, reviewing documents is one of the most challenging tasks because of the necessary knowledge of fields of law. This blog will explain what a document reviewer does and how much money this specialist makes. What Is a Document Review? Document review…

Some time ago, when the IT industry was still ‘young’ and software products were not so many and diverse, releasing a product was mainly focused on such aspects as design, development, testing, and QA. It was mostly about building a product or a feature. The demand on the market was high, and customers were ‘hungry.’…

A product launch plan is a strategy developed to introduce a new product to potential customers. Some may think it is just a list of actions to create a buzz around the product, like trade shows, publications in the mass media, press releases, online product promotion, etc. However, all this effort may be in vain…

It’s not enough just to write helpful content. Since people use search engines to find information, every website owner should know how search algorithms work. Otherwise, all your great articles can be lost somewhere on the Internet. This blog will explain how to optimize your posts to improve SEO rankings. What Is SEO? Search engine…

As your business grows, the knowledge base of your company expands, and your employees might need new tools to manage it. Technical documents stored on PCs often get lost, or people just forget to share them in the common folders accessible to most users. Such a situation is typical for companies whose information is stored…

As your business grows, your company knowledge base expands. Documents tend to accumulate on the employees’ PCs, usually connected by intranet. This is an internal document management system allowing for storing and sharing information. The information is generally structured. Every employee can see the structure in the file manager. It is presented in folders usually…

Every growing company will sooner or later face the problem of creating a document management system (DMS). For this, certain steps should be made, and the first one is to decide whether it will be an on-premise or a cloud-based document management system. Looks like a simple question, but the system will have to meet…

There’s a notion in technical writing connected with documentation created in English called Simplified Technical English. This is quite an interesting concept that definitely deserves the attention of the techcomm community. Let’s start with a brief history of this term. When Things Got Way Too Complex It all started in the civil branch of the…

In any company, there is always a standard set of questions the employees usually ask their boss, colleagues, HR, or accounting specialists. A large group of these frequently asked questions (FAQs) refers to HR issues as it concerns the internal code of conduct: regular working hours, the possibility of ‘flexible working,’ the so-called ‘non-traditional business…