Technical Writing Blog

A content strategy delineates the information that your documents should encompass, their structural organization, and the specific audience they should target. It is constructed upon an extensive knowledge base, commonly referred to as a company wiki. An ambiguous content policy can render your documentation ineffective, impacting both customers and in-house users. The objective of this…

Product documentation is a crucial accompaniment to every new digital product. Without effective product documentation, achieving optimal UX parameters becomes challenging. Users rely on reference documents to find answers to questions that emerge during their daily interactions with the product. Moreover, product documentation holds significant importance for technical writers. As documents accumulate, the company’s knowledge…

When subject matter experts create content related to your product, you’re guaranteed high-quality documentation. However, SMEs often use language that may differ significantly from your customers’ language. Technical documentation typically includes technical terms, abbreviations, and even jargon, which can reduce the readability of your content. To address this, the best approach is to create a…

Without a style guide, it will be hard to create great technical content. No matter how different your documents may be, a style guide will help your team of technical writers to ensure consistency within all your documentation. You may write for different target audiences, but all of your documents have to be based on…

Almost a year since the launch of ChatGPT — and this neural network is still extremely popular. As of today, it is used by more than half a billion users. People are using it for everything from generating essays and stories to explaining complex concepts to assisting with programming. Technical writers, in particular, have been…

In human perception, there are many unwritten laws that function almost like mathematical rules. One of these laws concerns the perception of indirect information. You may already know that information becomes more comprehensible when it is ‘wrapped’ in a story. You may have seen this law in action when explaining things to kids. Usually, it…

Some time ago, the efforts of SaaS (software as a service) companies seemed to be dispersed across different resources. Teams had to hover from content creation to API, translation, and localization tools. This inconvenience was a problem that required an urgent solution. Naturally, the trend was towards integration, and the result was the creation of…

Limiting access to documentation is a usual practice for companies who provide SaaS (software-as-a-service) products. This may sound illogical because public documentation like user guides, online manuals, and help docs enhance the product’s usability and popularity. Still, certain documents are meant for internal use only. These are SOPs (standard operating procedures), employee handbooks, company policies,…

Today, consumers are scattered across various online platforms, such as websites, social media, mobile apps, online stores, etc. Content is generated in different formats for each platform. For example, websites use HTML, while eBooks and PDF formats are suitable for online stores. Multi-channel publishing involves creating basic content and repurposing it in various formats. However,…

Document version control is a vital part of any documentation management process, where it is necessary to keep track of all changes made to the documents. It is used in various fields, such as software development or design and construction. Document version control is required in any field of technical writing, particularly in long-term projects…