Technical Writing Blog

How to regulate the work of a large company? Let’s say a factory? Technical writers surely know the right answer: with the help of technical documentation. To be more specific, an operation and maintenance manual is the right thing for a factory. In small companies, one doesn’t need so much time and effort to make…

The rate of chronic diseases constantly grows with early diagnosis and treatment. It all leads to an increasing number of patients undergoing diagnostics and surgical procedures. Such a rise is fueling the demand for medical devices. And medical devices, in their turn, become more sophisticated and complex; at the same time, they require users to…

When most people hear the word “hat”, they think about headwear. But for technical writers, this is an abbreviation of a help authoring tool (HAT). Help Authoring Tools are used by technical communicators and software authors to create, publish, and distribute help files, manuals, and documentation. What Is a Help Authoring Tool? Help Authoring Tools…

Success in the manufacturing industry depends on how everything works, so creating standard work by clearly defining and structuring what is done is crucial. Process, procedure, and work instructions are created to standardize and control work. And there are distinctive characteristics between these three types of documentation, which often cause confusion in their application. So…

You know your product is fantastic. You’d like your customers to know it, too. And if you’re selling something more complicated than a nail, you cannot ignore the importance of user documentation. According to Forrester Consulting – over 70% of customers prefer to use the self-service customer support option. User documentation is an irreplaceable help…

Policies and procedures or a policy and procedure manual is a document that gives employees on all levels the information on how to cope with daily operations, be compliant with laws standards, and regulations, how to make decisions, and establish internal processes. Policies and procedures require a well-prepared documentation strategy. Why Do Companies Need Policies…

So you have a broad range of products, a loyalty program, and advertising activity, but that doesn’t guarantee great sales. Booming sales are challenging to do without understanding how to describe a product so that a potential user wants to buy it. According to an eCommerce study conducted by Nielsen Norman Group, 20% of unsuccessful…

Many content creators, technical writers, and other authors face the problem of content form choice. Content forms have the following classification: Long-form content Short-form content Micro content Long-form content provides a lot of information on the topic to say nothing of its depth. The length may vary from 700 to 2000 words. The most vivid…

Technical documentation is one of the main components of the software product in any respectable company. But not all organizations devote enough time to develop effective documentation. Oftentimes, there are situations when a software product is smart and ingenious, but the documentation is feeble and helpless. Since a technical document serves many purposes and can…

Who a technical writer is almost everyone seems to understand. But what is implied? To put it shortly, a technical writer is supposed to be a skilled wordsmith that converts complex technical information into easily readable documentation. Besides making accurate and informative instructional content — like tutorials, guides, manuals, customer help sections of websites, etc….