Technical Writing Blog

Every business dreams of smooth running every day without interruptions. So that everything worked exactly as it should and there would be no stoppages to the day-to-day functions. But, there comes a time when something will go wrong at some point. And sometimes this requires the employees to solve problems. Most commonly, this is a…

When we think of release notes, we roll our eyes, remembering a dull side note met without enthusiasm by users. They’re a legal obligation that must be done, but they’re done without too much effort. A little while ago, people used to buy products and software, and there was no evident feedback bridge between developers…

Think about a huge user manual. It consists of numerous topics and sections. Each of them may contain any number of pages. What if you need to find a specific piece of content? Are you going to look through all the topics, sections, etc.? I am sure you are not. Either you’ll use a full-text…

Technical writing is all about the content that focuses on providing detailed and clear information on the product or service. It contains a factual and straightforward message. Technical writers convert complex technical information into useful and easy-to-understand language. You should know that there are different types of technical writing, for example, online tutorials, instruction manuals,…

How to regulate the work of a large company? Let’s say a factory? Technical writers surely know the right answer: with the help of technical documentation. To be more specific, an operation and maintenance manual is the right thing for a factory. In small companies, one doesn’t need so much time and effort to make…

The rate of chronic diseases constantly grows with early diagnosis and treatment. It all leads to an increasing number of patients undergoing diagnostics and surgical procedures. Such a rise is fueling the demand for medical devices. And medical devices, in their turn, become more sophisticated and complex; at the same time, they require users to…

When most people hear the word “hat”, they think about headwear. But for technical writers, this is an abbreviation of a help authoring tool (HAT). Help Authoring Tools are used by technical communicators and software authors to create, publish, and distribute help files, manuals, and documentation. What Is a Help Authoring Tool? Help Authoring Tools…

Success in the manufacturing industry depends on how everything works, so creating standard work by clearly defining and structuring what is done is crucial. Process, procedure, and work instructions are created to standardize and control work. And there are distinctive characteristics between these three types of documentation, which often cause confusion in their application. So…

You know your product is fantastic. You’d like your customers to know it, too. And if you’re selling something more complicated than a nail, you cannot ignore the importance of user documentation. According to Forrester Consulting – over 70% of customers prefer to use the self-service customer support option. User documentation is an irreplaceable help…

Policies and procedures or a policy and procedure manual is a document that gives employees on all levels the information on how to cope with daily operations, be compliant with laws standards, and regulations, how to make decisions, and establish internal processes. Policies and procedures require a well-prepared documentation strategy. Why Do Companies Need Policies…