Technical Writing Blog

Case deflection is the perfect situation when customers are able to find answers to product-related questions on their own without contacting support. What it usually means for a company is saving money! The fewer cases are opened by the support team the fewer people you need to employ to answer these questions – profit! Well,…

Technical writers perform different tasks in different spheres. One might think that their only job is creating instructions, but this can’t be further from the truth. Technical writing is many things, white papers and scientific articles among them. Trying to foresee the audience’s reaction is obligatory with such texts. And, mind you, it can be…

How do you know if your technical documentation is any good? And, most importantly, how do you fix it if it’s not good enough? Well, there are certain key points that you will need to analyze to make sure your team creates top-shelf user manuals. We wrote a post on bad and good documentation examples…

We have been living in 2019 for four months now, so the predictions for this year are over. It’s high time to start analyzing what trends are actually unfolding in the techcomm community worldwide. New Formats and Platforms in Tech Writing When a new technology appears, it requires to be documented, of course. A new…

The main aim of technical writing is to help users achieve their goals by using a product. It’s possible only through clear and easy-to-interpret documentation. That’s why there are so many different types of documentation. Whether you’re a novice or experienced tech writer, you should know the most popular types of documentation because every type…

Soft skills are often overlooked in technical writing. People start seriously working on them only when a situation becomes dire. Like, when you realize that you are so bad at time management that this affects your career growth. Being proactive with soft skills is awesome as they can make your career journey so much easier,…

Documentation delivery is quite an important process and can be provided in different formats. You can send out PDF files, send printed documentation or host your documentation online. Having online documentation is very useful, as you can instantly share any topic with a user and they can open it right in their web browser. But…

Our team has got so many reasons to be excited. The main reason is, of course, the ClickHelp Aurora Polaris release. One of the nicest feelings is when your hard work pays out and this is exactly the case – Digital Journal added ClickHelp to the list of major key players! Becoming Major Key Player…

Last week, we started a new blog post series, where we list the industries that need technical writers and describe what working there is like. Check out part one here. Today, we will continue our list of industries interested in employing techcomm professionals. Let’s take a closer look at insurance, government, engineering, and manufacturing. Insurance…

ClickHelp Aurora Polaris has been released recently. While you are already enjoying all the improvements and new functionality, we will keep describing the awesome changes and enhancements the new tool version brings. We would like you to get maximum benefit out of this release! This product update is a huge event for ClickHelp, some changes…