Technical Writing Blog

For several weeks now, we have been posting sneak peeks here on our blog revealing all the exciting changes the Aurora Polaris ClickHelp update is bringing to the table. In today’s blog, we are giving you an overview of some of those remarkable changes in our product. Get ready for the showdown! New Smoother Review…

If you compare the number of yearly conferences for developers, customer service, or general IT with the number of events for technical writers, you may feel that we are undeservedly deprived. The number of such events will hardly reach a couple of dozens! That is why every conference that gathers professionals from the technical communication…

Help authoring tools are programs for technical writers that allow to design, publish and maintain software documentation. The resulting text isn’t only README files, but manuals and guides that help users to interact with tools/devices effectively. So technical writers should use the best Help Authoring Tool (HAT) Software in order to develop useful documentation. Quality…

We are happy to announce that ClickHelp software documentation tool has become a two-time winner of the following awards given out by the Finances Online experts: the Rising Star 2017 and the Great User Experience awards.   The Rising Star award is given to new SaaS products that recently got increasingly popular on the market,…

We’ve found a great way to start 2018 – get even more great features in your ClickHelp portal! Meet the latest update of our documentation platform we recently released: Awesome Report Center with a lot of actionable statistics. More efficient and flexible topic review workflow. Simplified Dashboard for Reviewer users. Custom topic workflow with additional…

Team Orca uses a Continuous Integration environment to trigger builds and installer packaging automatically on a regular basis. ClickHelp allows the build scripts to quickly and effortlessly generate all of the different documentation combinations required for a full product build and release. Team Orca Trifectix, Inc. About Trifectix, Inc. Trifectix, Inc. is a software company…

Working in support means knowing your company product really good. But, it is kind of hard to be an expert in something that is constantly changing, updating, and growing in terms of functionality, don’t you think? Sure it is. What can make the life of the Support Team easier? Online documentation, of course! Providing customers…

ClickHelp continues to become even better with every update, helping companies with their online documentation efforts! Welcome our latest February 2017 update: 160+ platform enhancements. 30+ features added per user requests. Improved branding settings. Import and Export enhancements. Extended API for better integrations. And a lot more! We love to hear your feedback and ideas,…

Great news for technical writers and documentation developers – our online documentation tool has got even better and nicer! Totally responsive reader UI, automatic translation support, absolutely beautiful portal and documentation templates, improved WebHelp format and much more! In this post, we will tell about some of the improvements of our online documentation platform. Keep…

We are proud to present the latest version of our modern online documentation solution – the October 2015 update of ClickHelp! This release adds a lot of usability improvements. Now you have better content pasting modes for WYSIWYG to handle content coming from MS Word and External web pages; extended YouTube video support and the…