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Technical Writing Blog

Grow your technical writing expertise with industry news, best practices, articles, product updates

Team Orca Case Study – Using ClickHelp in a CI Environment

Team Orca Case Study – Using ClickHelp in a CI Environment

Team Orca uses a Continuous Integration environment to trigger builds and installer packaging automatically on a regular basis. ClickHelp allows the build scripts to quickly and effortlessly generate all of the different documentation combinations required for a full product build and release. Team Orca Trifectix, Inc. About Trifectix, Inc. Trifectix, Inc. is a software company…

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Posted in ClickHelp News on 12/26/2017

Zendesk Agents Are Happy with ClickHelp Sidebar

Zendesk Agents Are Happy with ClickHelp Sidebar

Working in support means knowing your company product really good. But, it is kind of hard to be an expert in something that is constantly changing, updating, and growing in terms of functionality, don’t you think? Sure it is. What can make the life of the Support Team easier? Online documentation, of course! Providing customers…

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Posted in ClickHelp News on 9/28/2017

ClickHelp February 2017 Overview

ClickHelp February 2017 Overview

ClickHelp continues to become even better with every update, helping companies with their online documentation efforts! Welcome our latest February 2017 update: 160+ platform enhancements. 30+ features added per user requests. Improved branding settings. Import and Export enhancements. Extended API for better integrations. And a lot more! We love to hear your feedback and ideas,…

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Posted in ClickHelp News on 2/20/2017

ClickHelp June 2016 Overview

ClickHelp June 2016 Overview

Great news for technical writers and documentation developers – our online documentation tool has got even better and nicer! Totally responsive reader UI, automatic translation support, absolutely beautiful portal and documentation templates, improved WebHelp format and much more! In this post, we will tell about some of the improvements of our online documentation platform. Keep…

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Posted in ClickHelp News on 6/16/2016

ClickHelp October 2015 – MS Word Import & Topic Editor Improved

ClickHelp October 2015 – MS Word Import & Topic Editor Improved

We are proud to present the latest version of our modern online documentation solution – the October 2015 update of ClickHelp! This release adds a lot of usability improvements. Now you have better content pasting modes for WYSIWYG to handle content coming from MS Word and External web pages; extended YouTube video support and the…

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Posted in ClickHelp News on 11/4/2015

June 2015 Update – MS Word & HTML Import, Version History

June 2015 Update – MS Word & HTML Import, Version History

With this version of our documentation tool, it becomes much easier to track the topic changes using the unlimited version history! You can now import your existing content from HTML, MS Word and OpenOffice preserving the styles and the sections structure. And now ClickHelp supports logging in to your documentation portal through SSO – OpenID…

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Posted in ClickHelp News on 6/28/2015

March 2015 Update – Web Help, Domain Mapping, REST API

March 2015 Update – Web Help, Domain Mapping, REST API

Did you ever want to develop documentation online and host it on your own server? Or include it in your product as HTML files? This is exactly what ClickHelp is now offering with the Web Help and CHM output formats. Did you ever thought of managing your Power Readers in an automated manner? Yes, this…

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Posted in ClickHelp News on 4/10/2015

January 2015 Update – CHM Export, Permissions, Search and more

January 2015 Update – CHM Export, Permissions, Search and more

The Janaury 2015 release of ClickHelp adds many important functions to our online documentation tool. We believe that our clients will love the new functions that will help them implement even better online documentation easier. Check this post to learn about a few interesting features we introduced in the latest version. CHM Export ClickHelp has…

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Posted in ClickHelp News on 1/21/2015

October 2014 Update – Ready design, smart links and more

October 2014 Update – Ready design, smart links and more

We’ve been working hard over the past months to bring a new ClickHelp version to the documentation teams using ClickHelp. We have made conditional output more straightforward, improved the WYSIWYG editor a lot to make it easier to use, made the branding functionality more powerful with a ready CSS example to use, and much more….

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Posted in ClickHelp News on 10/20/2014