Back
to top
PDF: The Silent Money Pit | Discover how much PDF documentation is really costing your company right now
Register for Event

Technical Writing Blog

Grow your technical writing expertise with industry news, best practices, articles, product updates

Who Is a Documentation Engineer?

Who Is a Documentation Engineer?

As your business grows, the amount of documentation created, stored, and exchanged within the organization increases. The movement of documents, as well as other operations concerning paperwork, has to be monitored and managed on a daily basis. Besides, strategic decisions are to be taken that may refer to such fields as authorization policy, archive management,…

Continue reading »
Posted in Technical Writing on 9/14/2022

How to Create a Mobile Application Requirement Document

How to Create a Mobile Application Requirement Document

In today’s market, you will hardly get your business idea to work and bring profit if you don’t have a mobile application. People have already gotten used to doing business online and cannot imagine any other way of transacting. A mobile app can attract new buyers, make your company grow, and ‘speak the same language’…

Continue reading »
Posted in Technical Writing on 9/7/2022

Best Tools to Create and Manage Technical Documentation

Best Tools to Create and Manage Technical Documentation

We live in the era of technology with the rise of the Internet, the Cloud, and the smart world of connected devices. All these are complex and need explanation. For that, we have technical documentation. Such documentation helps users to straighten out even a highly complex product. And sometimes, having documentation for a product is…

Continue reading »
Posted in Technical Writing on 8/31/2022

How to Measure and Increase Case Deflection

How to Measure and Increase Case Deflection

Imagine that you develop a software product, and your users understand it entirely and don’t need help at all; your support specialists don’t know what to do. Of course, this is an unbelievable situation; even the most popular companies have support departments that work around the clock and respond to various issues. Sometimes, these departments…

Continue reading »
Posted in Technical Writing on 8/24/2022

How Can Data Analytics Help Technical Writers

How Can Data Analytics Help Technical Writers

Whenever you buy a product, the cost of data analysis is included in its price. No matter what it is, a broom, a rug, a croissant, or some software, you always pay for the data analysis that was carried out to tailor this product, especially for you. This product has reached you because you have…

Continue reading »
Posted in Technical Writing on 8/17/2022

Things You Absolutely Need to Know to Create a Help Center

Things You Absolutely Need to Know to Create a Help Center

A help center has become an essential element of any website. Without a help page, your customer service will be flooded with complaints and requests, often similar or even identical. To avoid this, product developers and technical writers should think of creating an efficient help center at the initial stage of content creation. What Is…

Continue reading »
Posted in Technical Writing on 7/20/2022

Tips to Write a Perfect Technical Writer Resume

Tips to Write a Perfect Technical Writer Resume

When applying for a job, you need to submit a CV (curriculum vitae) with your personal details, education, qualifications, and work history. Most jobs are advertised online, and before you submit your CV, you should study the job description carefully. It is important to find exactly what the employer is looking for (a certain amount…

Continue reading »
Posted in Technical Writing on 7/13/2022

Who Is an API Technical Writer?

Who Is an API Technical Writer?

There are many types of technical writers, such as an automotive technical writer, a technical writing manager, etc. This blog will explain what an API technical writer’s job is about. What Is an API? API stands for Application Programming Interface. It means a code that allows two different apps to work together. For instance, look…

Continue reading »
Posted in Technical Writing on 6/29/2022

Content Usability and Contexts

Content Usability and Contexts

Marketers have long realized that products won’t sell themselves. Sales have to be boosted by high-quality content that accompanies every product. Most often, content means technical documentation that comes together with the product: manuals, quick start guides, specs, instructions, etc. The marketability of the products depends on these documents. However, the availability of these docs…

Continue reading »
Posted in Technical Writing on 6/22/2022

How to Use Technical Content to Improve Customer Experience

How to Use Technical Content to Improve Customer Experience

Technical content is what you need to attract the target audience to your product, project, or business. Your product may be theoretically in demand, but people won’t become your customers until you formulate for them what they need. This may sound absurd, but this is real: people often cannot figure out for themselves what kind…

Continue reading »
Posted in Technical Writing on 6/8/2022