Technical Writing Blog

As your business grows, the knowledge base of your company expands, and your employees might need new tools to manage it. Technical documents stored on PCs often get lost, or people just forget to share them in the common folders accessible to most users. Such a situation is typical for companies whose information is stored…

Technical content is what you need to attract the target audience to your product, project, or business. Your product may be theoretically in demand, but people won’t become your customers until you formulate for them what they need. This may sound absurd, but this is real: people often cannot figure out for themselves what kind…

It is the middle of 2022, and the events for technical communicators are going full blast. We hope you got the chance to attend some exciting and practicable conferences or webinars that we have listed in the article Conferences to Attend for Technical Writers in 2022. Since life is starting to go back to normal,…

As your business grows, your company knowledge base expands. Documents tend to accumulate on the employees’ PCs, usually connected by intranet. This is an internal document management system allowing for storing and sharing information. The information is generally structured. Every employee can see the structure in the file manager. It is presented in folders usually…

International business means communicating in a multilingual environment. It implies developing documentation in more than one language. Such documents are contracts, everyday correspondence, and technical documentation, such as design and detailed design docs, specifications, instructions, manuals, case deflection, datasheets, drawings, etc. This is especially relevant for companies doing business in the field of EPC (engineering,…

Every growing company will sooner or later face the problem of creating a document management system (DMS). For this, certain steps should be made, and the first one is to decide whether it will be an on-premise or a cloud-based document management system. Looks like a simple question, but the system will have to meet…

There’s a notion in technical writing connected with documentation created in English called Simplified Technical English. This is quite an interesting concept that definitely deserves the attention of the techcomm community. Let’s start with a brief history of this term. When Things Got Way Too Complex It all started in the civil branch of the…

Technical writers work in a wide range of industry-specific fields like IT, banking and finance, machine building, medical equipment, automotive technologies, etc. Any industry which implies description of standard operating procedures in the form of instructions, case deflection, specifications, user manuals, and other documentation requires technical writing services. However, if you say ‘I am a…

In any company, there is always a standard set of questions the employees usually ask their boss, colleagues, HR, or accounting specialists. A large group of these frequently asked questions (FAQs) refers to HR issues as it concerns the internal code of conduct: regular working hours, the possibility of ‘flexible working,’ the so-called ‘non-traditional business…

Our modern world is so submerged in good products that such products don’t guarantee success. Loyal customers, on the other hand, can lend eclat to business. So the first thing to do to make customers happy is to have top-rank customer support. Not just for cases when a customer has troubles with a product but…