Technical Writing Blog

Imagine that you develop a software product, and your users understand it entirely and don’t need help at all; your support specialists don’t know what to do. Of course, this is an unbelievable situation; even the most popular companies have support departments that work around the clock and respond to various issues. Sometimes, these departments…

Whenever you buy a product, the cost of data analysis is included in its price. No matter what it is, a broom, a rug, a croissant, or some software, you always pay for the data analysis that was carried out to tailor this product, especially for you. This product has reached you because you have…

Even if your business is dynamic and brings you profit, you can still make it better by introducing a position of a knowledge manager in your company. You may say that you already have a documentation management program, but there is one thing your program does not have. It is strategic thinking and communication skills….

Developer documentation is the foundation for every new mobile or web app. This is due to the process of constant integration that rules today’s IT world. Isolated software simply does not exist anymore. It means that many identical or similar features (code elements) are copied and reproduced. If your company developers are smart enough, they…

Today’s global business has global geography. It often means that a company has headquarters in one place and branches in different areas of the world with a time difference of several hours. Sometimes, it means one company has business partners abroad, not just in the neighboring states but several time zones away. The main reason…

A help center has become an essential element of any website. Without a help page, your customer service will be flooded with complaints and requests, often similar or even identical. To avoid this, product developers and technical writers should think of creating an efficient help center at the initial stage of content creation. What Is…

When applying for a job, you need to submit a CV (curriculum vitae) with your personal details, education, qualifications, and work history. Most jobs are advertised online, and before you submit your CV, you should study the job description carefully. It is important to find exactly what the employer is looking for (a certain amount…

As we move into the third quarter of 2022, ClickHelp continues to grow and become an even more important tool for technical content creators in different industries. We made some great changes throughout our platform to solve your documentation tasks even better with this release that we can’t wait to share with you. The majority…

There are many types of technical writers, such as an automotive technical writer, a technical writing manager, etc. This blog will explain what an API technical writer’s job is about. What Is an API? API stands for Application Programming Interface. It means a code that allows two different apps to work together. For instance, look…

Marketers have long realized that products won’t sell themselves. Sales have to be boosted by high-quality content that accompanies every product. Most often, content means technical documentation that comes together with the product: manuals, quick start guides, specs, instructions, etc. The marketability of the products depends on these documents. However, the availability of these docs…