Technical Writing Blog

When you write documentation every day, you can’t help noticing that this process has phases and cycles that, in the majority of cases, are the same. They are called Document Development Life Cycle (DDLC). Document Development Life Cycle (DDLC) is a systematic process of document creation that has a cyclic order. Technical writers and content…

For a coon’s age, people dreamed of something like a babel fish from The Hitchhiker’s Guide to the Galaxy. That fish is placed in someone’s ear so that a person could hear any language translated into their language. A Chinese proverb says: To learn a language is to have one more window from which to…

Technical writing is an occupation that requires new skills and knowledge update all the time. Sometimes, such simple things as sharing experiences or answering questions from colleagues can help to solve a lot of problems. That’s why professional communities for tech writers are still highly popular. We’ve already posted an article that tells about professional…

We are excited to present to you the ClickHelp Rainbow update! We have considerably broadened the possibilities of our documentation platform through a brand new translation module and powerful features that are ready to fascinate you. One of the most exciting and popularizing qualities of technology is its ability to reach people around the globe…

Hello everyone! This is Vasilisa, the editor-in-chief of ClickHelp Technical Writing Blog. Nice to meet you, our dear readers! In fact, our editors were preparing another blog for today, but… I’d like to share some awesome news with you. The beginning of June was great for our editorial: we discovered that our Telegram channel hit…

It doesn’t matter what kind of goal your business has at the moment (better understanding of customers’ needs, investigating new trends, creating high-quality online help, etc.), data and information always have a crucial role. What we see today is that there are so many services, tools, and apps; some of them solve totally different problems,…

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. Nelson Mandela Every technical writer knows the single-sourcing method that emerged more than 30 years ago. It increases the reuse of existing written content instead of…

Imagine a situation: you are to master a piece of software but you don’t know what to begin with. And you find a user guide for your product. You start looking it through and see that it contains information in a wide variety of languages. The first idea that comes to your mind is: what…

Facile pen, subject knowledge, and ability to transform technical subtleties into clarities for the end-users – these are must-have talents for a technical writer. Indeed, there’s more to it – we have already written about the skills of a good tech writer. Today we’ll focus on how technical writers start a new documentation project, what…

Launching your own startup, one may face a lot of issues related to establishing processes (sales, marketing, support, production, employment, etc.), fine-tuning them, and finding a niche that will help you grow. Software is a must in any business today as it solves the majority of the above-mentioned problems. Even businesses that, on the surface,…