Technical Writing Blog

The ClickHelp team is excited to announce a new update to our cloud-based documentation platform. This release delivers some great enhancements that will make your experience even better, as well as some minor improvements. At the top of the list is an upgraded version of our built-in AI assistant, AnswerGenius. With expanded knowledge and capabilities,…

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Let’s start with considering a hypothetical AI startup that develops a revolutionary natural language processing (NLP) platform. Despite the groundbreaking nature of their technology, the startup fails to provide any technical documentation detailing how developers can integrate their APIs, customize models, or troubleshoot common issues. As a result, potential investors are skeptical about the startup’s…

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The role of a technical publications manager is often misunderstood and overlooked in the technical industry. Many people may not even be aware of what the job entails or the value that a technical publications manager brings to an organization. In this article, we will explore the responsibilities, skills, and qualifications of a technical publications…

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Broken links are one of the reasons why SEO optimization may not be effective, leading to a website having a low ranking in search results. Links play a crucial role in SEO optimization as they aid search engines in understanding the relevance and authority of a website. Links from relevant websites and content are important…

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Clear and comprehensive API documentation is crucial for developers building applications that interact with APIs. With the right tools, creating detailed reference docs, tutorials, and other API documentation can be much easier. In this article, we’ll compare some of the top API documentation software and tools available in 2024 based on features, ease of use,…

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If you are facing a situation when multiple employees are constantly asking the same questions or needing guidance on the same topics, and new employees require a significant amount of time and resources for onboarding and training, it may indicate a lack of easily accessible information within the company. In such cases, a knowledge base…

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Knowledge base software is an important tool that helps to make the company’s documentation accessible and reusable. With a knowledge management system, your company’s documentation becomes a valuable asset rather than just an information silo. Continue reading »

Selecting a Component Content Management System (CCMS) is a crucial choice that will affect the operations of content administration, management, and publishing processes. The key factor to consider when choosing a CCMS is the capabilities of the system. Continue reading »

It may be difficult to believe, but not so long ago content used to be created without using Component Content Management Systems (CCMS). This presented certain challenges for technical writers, challenges that we have all but forgotten today. For example, inconsistencies, redundancies, and inefficiencies in the content production workflow due to poor version control and…

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In recent years, there has been a significant transition of educational technologies to an online format. This shift has led to the widespread adoption of various digital tools and platforms aimed at facilitating remote learning. Consequently, we are currently witnessing the emergence of novel educational formats, including virtual classrooms (such as Zoom, Google Meet, and…

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