Technical Writing Blog

For ClickHelp, building strong relationships with clients is a matter of key importance. Trust is the foundation we have always been working towards as a company. Our users rely on us while we make sure that their data is safe. But trust is more than just data security. In this post, we would like to…

When people hear about technical writing they tend to put too much emphasis on the ‘writing’ part, which is understandable. Yes, tech writers do create a lot of written content, but in reality, their responsibilities and skills stretch far beyond that. Sometimes, in quite unexpected ways. The Most Important Skill You Can Forget About What…

How do you understand ‘time management’? We see it as being able not just to allocate the right amount of time to a variety of tasks but also be less stressed out and more productive as a result. Some people seem very busy all the time. They are always complaining that they can’t even take…

Improving work processes is what everyone is talking about. We ourselves have written a bunch of blog posts on this subject. Still, nothing is perfect, and many technical writers keep struggling with some difficulties and challenges regularly. Technical writing can take various forms: user manuals, tutorials, how-to articles, context help… But the majority of tech…

Technical writing requires tools for measurement and analysis like any other work process. Although, it is quite difficult to decide what metrics to use considering specifics of this field. We began discussing this topic a while ago and figured out the main aims of using metrics – you can either measure a documentation team’s productivity…

The role of a UX writer emerged not so long ago on the job market, but it has been growing ever since. Major companies like Google are heavily focused on everything UX-related and UX writing as well. UX writing looks like some derivative from technical writing, however, it pursues a different goal. While an average…

Not long ago, we posted the article called Language vs Technical Skills in Technical Writing, there we tried to figure out areas of improvement for an average technical writer. And, we also mentioned a modern trend in tech writing – the importance of technical skills keeps increasing for tech comm specialists. And, this leads to…

How is emerging technology affecting technical writers, and should they be concerned at this point about their jobs? Let’s try to answer these questions in this blog post. Why Robots are Better Than People Now, we are experiencing a new wave of the opinion shift on AI, neural networks and how they fit into our…

Punctuation in English is considered by many somewhat optional. But quotation marks are an exception here – you can’t skip them in such cases like a direct quote, for example. Quotation marks usage is often found confusing as British English and American English have different approaches towards this question. In this article, we will try…

In this post, we are going to talk about visually impaired people and technical documentation. Unfortunately, not many user manuals are adjusted for the visually impaired, so, we hope that our blog post can change the situation for the better. This is the continuation of our series of posts on inclusivity in help authoring. You…