Technical Writing Blog

Artificial intelligence is set to transform the job landscape in the coming years. According to a new forecast from Forrester Research, while automation and AI will replace nearly 5% of jobs in the US by 2030, generative AI alone will influence over 11 million jobs by reshaping daily tasks and workflows. This suggests that although…

In the ever-evolving world of technology, ClickHelp consistently ranks as the top easy-to-use help authoring tool. The Amber update introduces a new block-based Home page editor and incorporates AI-driven solutions to improve the content creation and reading experience. We’re also introducing thousands of new integrations via Zapier, significantly enhancing the platform’s versatility. In addition, watchers,…

APIs (Application Programming Interfaces) have become increasingly popular in recent years for building and connecting software applications. According to Postman’s 2023 State of the API report, APIs are becoming more essential for companies to stay competitive and to provide value to their customers. And as more developers make APIs a core part of their technology…

Today, we’re excited to launch the new ClickHelp for Startups Program! In this blog, you’ll discover all the details about this initiative, aimed at providing comprehensive support for startups. Learn how ClickHelp can empower your startup journey with top-notch documentation and invaluable resources. Do Startups Need Documentation? At the beginning of almost every startup, documentation…

As your company’s documentation continues to accumulate, you and your team may encounter issues such as losing documents stored on office PCs or instances where document owners forget to share important information with their colleagues. These challenges are common in companies that store information internally. Establishing and maintaining your company’s knowledge base can be a…

Product documentation is a crucial accompaniment to every new digital product. Without effective product documentation, achieving optimal UX parameters becomes challenging. Users rely on reference documents to find answers to questions that emerge during their daily interactions with the product. Moreover, product documentation holds significant importance for technical writers. As documents accumulate, the company’s knowledge…

To create truly effective documentation, technical writers and developers need to collaborate closely despite the fact that they usually have slightly different priorities. Writers aim to produce comprehensive docs that aid end users. Developers focus more on building and shipping robust software. This inherent mismatch in goals can lead to friction: developers may resist allocating…

When subject matter experts create content related to your product, you’re guaranteed high-quality documentation. However, SMEs often use language that may differ significantly from your customers’ language. Technical documentation typically includes technical terms, abbreviations, and even jargon, which can reduce the readability of your content. To address this, the best approach is to create a…

The rise of AI tools like ChatGPT has many technical writers feeling uneasy about their job security. Headlines warn that robots are coming for a lot of jobs, especially professions involving writing and content creation. With AI assistants now able to generate coherent paragraphs and even full articles at the click of a button, some…

Without a style guide, it will be hard to create great technical content. No matter how different your documents may be, a style guide will help your team of technical writers to ensure consistency within all your documentation. You may write for different target audiences, but all of your documents have to be based on…