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Author: ClickHelp Team

ClickHelp Team

About ClickHelp Team

ClickHelp News and Awards

ClickHelp News and Awards

Hello everyone! This is Vasilisa, the editor-in-chief of ClickHelp Technical Writing Blog. Nice to meet you, our dear readers! In fact, our editors were preparing another blog for today, but… I’d like to share some awesome news with you. The beginning of June was great for our editorial: we discovered that our Telegram channel hit…

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Posted in ClickHelp News on 6/17/2021

Integration with Third-Party Tools: Why Do We Need It?

Integration with Third-Party Tools: Why Do We Need It?

It doesn’t matter what kind of goal your business has at the moment (better understanding of customers’ needs, investigating new trends, creating high-quality online help, etc.), data and information always have a crucial role. What we see today is that there are so many services, tools, and apps; some of them solve totally different problems,…

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Posted in Technology on 6/9/2021

Best Tips for Getting Your Technical Documentation Translated

Best Tips for Getting Your Technical Documentation Translated

Imagine a situation: you are to master a piece of software but you don’t know what to begin with. And you find a user guide for your product. You start looking it through and see that it contains information in a wide variety of languages. The first idea that comes to your mind is: what…

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Posted in Technical Writing on 5/26/2021

Must-Have SaaS Products for a Startup

Must-Have SaaS Products for a Startup

Launching your own startup, one may face a lot of issues related to establishing processes (sales, marketing, support, production, employment, etc.), fine-tuning them, and finding a niche that will help you grow. Software is a must in any business today as it solves the majority of the above-mentioned problems. Even businesses that, on the surface,…

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Posted in Technology on 5/13/2021

Remote Onboarding Guide: Tools and Processes for Success

Remote Onboarding Guide: Tools and Processes for Success

Last year has drastically changed our reality, and a lot of companies still work remotely. They’ve managed to establish their processes online, which is a miracle. Hiring and onboarding new employees has gone online as well, and it requires a new way of organization. Let’s see how to succeed in this latest virtual process to…

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Posted in Technical Communication on 4/28/2021

Technical Drawing in Technical Writing

Technical Drawing in Technical Writing

Technical drawing today is an essential part of technical documentation. Such industries as civil engineering, architecture, shipbuilding, aerospace engineering, astronautics, or medical engineering can’t help using technical drawings. Those technical writers who work on documentation like that, are to be able to create technical drawings using special software. I should say, that is another must-have…

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Posted in Technical Writing on 4/14/2021

Tips to Make Instructional Videos

Tips to Make Instructional Videos

Do you know that 90% of users prefer instructional videos when they want to learn something? Just imagine how many people watch YouTube every day looking for How-to videos to say nothing about those who choose video courses. Not only individuals tend to learn by watching video content, but even companies also instruct their employees…

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Posted in Technical Communication on 3/11/2021

Types of Technical Documentation

Types of Technical Documentation

Have you ever created a resume for a job, prepared a presentation, or written an email to your boss? Then you’ve already written technical documents. Technical writing includes a wide range of documents. They include instructions, reviews, reports, newsletters, presentations, web pages, brochures, proposals, letters, fliers, graphics, memos, press releases, handbooks, specifications, style guides, agendas,…

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Posted in Technical Writing on 3/4/2021

How to Manage Your Technical Writing Backlog

How to Manage Your Technical Writing Backlog

If you are a technical writer, I am sure you’ve got an endless backlog. It is sad but so true to life: so many tasks are to be done, and so little time! Even professionals in the sphere of task and time management may suffer from a problem like that. So, let’s figure out how…

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Posted in Technical Writing on 2/24/2021

Using Diagrams in IT Documentation: Best Practices

Using Diagrams in IT Documentation: Best Practices

What is IT documentation? In a nutshell, it is a full database of all the information an IT team needs to fulfill its tasks efficiently. It should involve all kinds of key documents: detailed instructions for specific operations, onboarding docs, information about customers, standard operating procedures (SOPs), and many other things. Informative IT documentation must…

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Posted in Technical Writing on 2/10/2021