Author: ClickHelp Team

Policies and procedures or a policy and procedure manual is a document that gives employees on all levels the information on how to cope with daily operations, be compliant with laws standards, and regulations, how to make decisions, and establish internal processes. Policies and procedures require a well-prepared documentation strategy. Why Do Companies Need Policies…

Many content creators, technical writers, and other authors face the problem of content form choice. Content forms have the following classification: Long-form content Short-form content Micro content Long-form content provides a lot of information on the topic to say nothing of its depth. The length may vary from 700 to 2000 words. The most vivid…

Studies show that people easier perceive picture instructions than text. I often notice things like that: you may have a brilliant cookbook, but you don’t use it if it contains text only. You are looking for a how-to video or a simple step-by-step instruction with pictures. They are more efficient. The same happens when we…

Every organization must be able to use technical writers as the first line of users who can give honest feedback about the usability of the product. — Mridula Menon, Technical Documentation Manager at ServiceNow Technical writing is all about learning, teaching, and telling. If you are a born explainer of things, technology-inclined, and have a…

Clear communication is essential for both developers and end-users. The absence of clear technical descriptions can lead to significant challenges. For example, when a company adopts a cloud storage platform without providing a detailed guide on uploading, sharing, and managing files, employees may encounter confusion, reduced productivity, and even data loss while navigating the system….

To tell the truth, technical documentation is a boring thing to read. If it contains text only, it is even worse. Users hardly ever read docs from cover to cover. They scan them. It looks like that: they jump from title to subtitle, or to text elements that stand out visually (bold or italic font),…

What Is Technical Communication and Who Is a Technical Communicator? The definition of technical communication is the following: it is a type of communication that is aimed at providing readers with clear and accurate information on how to use and maintain products, complete tasks, operate equipment, etc. It is a means of conveying technical information…

What Is a Technical Report? A technical report is a document written by a researcher; it describes how the research was conveyed: its phases, steps, results, peculiarities, etc., and may include deeper details like experimental data and outcome. It is a published document that clearly guides readers through the course of your work. Who Needs…

A Software Design Document (SDD) is known by different names; it is often called a software design specification, a software requirement document, or technical specs. This is a detailed description of the overall architecture of a piece of software. Why create one? Imagine this: your team spends several months building a software product, only to…

When you write documentation every day, you can’t help noticing that this process has phases and cycles that, in the majority of cases, are the same. They are called Document Development Life Cycle (DDLC). Document Development Life Cycle (DDLC) is a systematic process of document creation that has a cyclic order. Technical writers and content…