Author: Elmira

Document design can be regarded as one of the efficiency factors of your documentation. Some may say that this factor is minor compared to the relevance of your content for the readers. Practice shows that no matter how important or useful your content might be, it is the design that makes a reader stay on…

ClickHelp strives to bring its clients the best service and profit by constantly improving the platform. The Wave update of our documentation platform comprises even more features you asked and waited for. API and docs-as-code advocates will be delighted to see the new possibilities for automation and integrations. New API Features As a modern system,…

Today, we live, communicate, and learn in an information space. Moreover, we trade in this space, and it is now normal to speak of knowledge monetization and information products. In the long run, the latter may materialize, for example, become real books sold in hard copies – this may happen when your information product becomes…

Any company owner would like their business to be self-contained. This means a fully balanced process using human, financial and material resources of its own. Such a company would have one great advantage – it would be fully independent of external factors, like procurement, staffing, creation of intellectual property, etc., or these factors would be…

“If you fear change, change the fear.” There’s Halloween in the air. We’ll be dressing in costumes, and someone may light bonfires to ward off spirits 🙂 It’s a gut-wrenching (but at the same time fun) time, a high time to reflect upon the fears that technical writers face at their work. Technical writing is…

It’s the fourth survey made by Postman – the world’s leading API platform. The biggest ever report was held within four weeks in June and July 2022. It contains the thoughts of more than 37,000 developers and API professionals on topics that include the economy, employment, remote work, the tools they use, and their views…

Every time we come across instructions, manuals, online ‘help’ articles, or other technical documents, we have to deal with the results of component authoring. However, many people still don’t understand what it is and why component content has become the basis of every ‘standard’ text, from a restaurant menu to complex packages of technical documentation….

Currently, many content writers are facing the problem of being very limited in choosing the fields where they can apply their skills. These are usually the fields of marketing, PR, GR, advertising, media relations, etc. It means that a content writer is often a copywriter working in the field of the so-called social sciences. The…

Documentation strategy is part of the overall business strategy, which contains the vision of the company’s future. Documentation support is needed to put a business strategy into action. Strategic documents are created to describe HR, sales, and marketing strategies. In other words, a business strategy cannot exist without a vast knowledge base (or documentation base)…

As your business grows, the amount of documentation created, stored, and exchanged within the organization increases. The movement of documents, as well as other operations concerning paperwork, has to be monitored and managed on a daily basis. Besides, strategic decisions are to be taken that may refer to such fields as authorization policy, archive management,…