Technical Writing Blog

Technical communication is the means to convey information that helps people interact with technology and solve complex problems. Any communication is mostly associated with texts, but tables, charts, drawings, photographs and other graphics are as important as written text. It means that technical communication is provided in the form of technical writing and technical illustration….

Each of us makes many decisions that depend on technical information. Whether it’s about a new device, a software or some other piece of tech, or maybe a medical treatment – all these things are always accompanied by some sort of instruction. These instructions provide the end-users help on how to perform a particular task,…

Technical writing has been around for a few centuries. It is a field that demands a specific set of skills for technical communicators to have. Throughout the centuries, technical writers served as mediators between people, who created technology and people who used technology. But where does technical writing come from? How old is it? Antiquity…

It is hard to imagine now that people will be ever going back to living thier lives without the Internet. Being offline will soon disappear as a concept. The IOT is about to burst, and this will finally settle ‘being online’ as equal to ‘being alive’. Our newspapers, TV shows, family pictures, work…Everything is just…

There is a preconception about technical writing that limits its capabilities to instructional and training material solely. In reality, though, that is just one of the many layers. Yes, software documentation and user guides help convey a technical writer’s ideas to an audience, but they also make way to interesting marketing opportunities. Think about it…

Online documentation authoring is tough. And, it’s not getting any easier without the right tools at hand. Documentation is not a single article covering some topic, but a set of articles united in a single system with the use of structure, content presentation, common look, references, and other means. Do technical writers need some special…

Sometimes, you just open a user manual and know that it is bad. It doesn’t look sloppy, it has a lot of material, the hard work of the documentation team can be seen through the lines. And, it is still bad. How did this happen? This, my friends, is an example of a documentation team…

Picture this: You love movies, but you hate driving to the theater. You also hate the loud munchers and the chatterboxes who distract you from the plot. Oh, and there’s that one incredibly tall person who always sits in front of you. So, you decided to turn your living room into a home theater. You…

We wanted to start this blog article by explaining the importance of software documentation. But do we really need to do this? Technical documentation is the bridge between you, your customers, and the prosperity of your business. Of course, it is important. There are several ways companies can go to handle their user guides. Some…

Technical Support never sleeps. We are lucky to live in this customer oriented world. But for those who make it all happen – support workers – it can be tough at times. Especially, when people need to deal with the same questions from day to day. Yes, support can turn into a sad Groundhog Day…