Technical Writing Blog

Video content drives modern marketing. It enables you to show the essential stuff in a matter of seconds. All information is thoroughly picked and composed in such a manner that a prospect doesn’t need to look for things themselves. It is all crispy and clear and packed into one video. Videos can add a lot…

If we look up the word ‘checklist’ in a dictionary, we will find something like ‘a to-do list’. So, the first thing that comes to mind is planning. And, rightfully so, the easiest way to use a checklist in technical writing is for planning purposes. We will talk about that and also show you a…

Let’s talk about reviewing technical documentation. This topic is discussed in the techcomm community a lot since it is the cornerstone of a good help writing workflow. Before analyzing approaches to reviewing, we would like to draw your attention to the fact that having a convenient environment tailored to reviewers’ needs is the first step…

We get used to certain things to the point where we can’t tell whether they are good or bad. It can be hard to evaluate a help authoring tool you have been using for a while as you have gotten accustomed to its features and know the workarounds for when things go south. We have…

Technical writers are no strangers to user experience struggles. Moreover, there’s a separate position in many companies for so-called UX writers. They focus on communication with clients through written content and creating the best user experience. We also look closely into UX when searching for the perfect software for technical writers. This coin has actually…

Technical writing software needs to be able to address many things. Help authoring processes are complex and unique for every company, so HATs have to be universal. One of the serious issues for help authoring tools is dealing with different languages. This problem doesn’t limit itself to just translation, but we’ll talk about this, too….

On this blog, we are talking a lot about technical writing, all aspects of it: tech writing skills, techcomm career paths, salaries of technical writers, types of technical documentation, what it takes to deliver good user manuals, etc. And, all this is interesting as hell, and as soon as one gets involved in the techcomm…

Technical writers use a lot of supplementary tools, not just technical writing software. Some of those are complex and expensive, others are much cheaper and nonetheless manage to do their job just fine. Further you will find the top technical writing tools techcomm specialists all over the world choose to aid them in help authoring….

Case deflection is the perfect situation when customers are able to find answers to product-related questions on their own without contacting support. What it usually means for a company is saving money! The fewer cases are opened by the support team the fewer people you need to employ to answer these questions – profit! Well,…

Technical writers perform different tasks in different spheres. One might think that their only job is creating instructions, but this can’t be further from the truth. Technical writing is many things, white papers and scientific articles among them. Trying to foresee the audience’s reaction is obligatory with such texts. And, mind you, it can be…