Author: Ian

So we were chewing on our new Reader UI the other day: how many portals are on it, what to do about the ones still running the old version. Normal, slightly circular product talk. Somewhere in the middle of that I got curious about a side question and, because I am me, immediately wandered off…

Your most experienced writer just left the company. A week later, the new hire asks: “Where do I even start?” Half your content structure existed only in one person’s head. The other half? Scattered across Google Docs in three different shared drives, a wiki that hasn’t been updated since 2022, Slack threads that are now…