Ian, Author at ClickHelp
Back
to top

Author: Ian

Ian

About Ian

Hey, I'm a Product Manager at ClickHelp. I love finding structure in chaos — or building it when there isn't any. In my free time, I collect examples of things that should have been documented but weren't. It's a surprisingly large collection.

The Documentation Debt You Can’t See (Until It’s Too Late)

The Documentation Debt You Can’t See (Until It’s Too Late)

Your most experienced writer just left the company. A week later, the new hire asks: “Where do I even start?” Half your content structure existed only in one person’s head. The other half? Scattered across Google Docs in three different shared drives, a wiki that hasn’t been updated since 2022, Slack threads that are now…

Continue reading »
Posted in Documentation Management on 10/7/2025