Your technical documentation isn’t just content – it’s often the first impression users get of your product. And for your support team, it’s their most powerful tool for helping users succeed. Today, we’re introducing two improvements that make both aspects better.
First, AnswerGenius is moving out of beta, bringing refined AI-powered assistance to help your users find answers faster. Second, we’re introducing a new API documentation engine that makes your API reference look as professional as your product.
AnswerGenius: AI Assistance Now Fully Unlocked
Many software companies, just like yours, face the challenge of users struggling to find the right information in documentation, even when it’s available. Support teams often spend valuable time answering repetitive questions. This is where AnswerGenius makes a difference. Now AnswerGenius is officially out of beta! It enables users to easily ask questions in natural language and quickly receive relevant answers, along with direct links to the right sections of your documentation. This not only saves your team time but also helps users get the information they need with ease.
Here’s how AnswerGenius is helping you:
- Users get the right answers faster, reducing frustration and time spent searching for information.
- Long conversations now feel more natural, allowing users to get the information they need without having to repeat themselves.
- AnswerGenius now delivers answers that are even more aligned with what users actually want, particularly in ongoing conversations.
Our customers are already seeing the benefits: “I did a few tests asking how to perform various tasks, and the responses were spot on… This is great, and my VP of Product is excited about AI!”
AnswerGenius is also a key mechanism for case deflection. By providing accurate, instant answers, it helps reduce the number of support tickets, saving companies both time and money.
If you’re an existing beta user, you’ll get all the latest improvements automatically, no extra steps needed. Enjoy AnswerGenius as part of your current plan.
New API Docs Engine
Your API documentation is about to look much more professional with a sleek, modern user interface and a range of advanced features right out of the box:
- Advanced “Try It Out”: Testing API calls is now even easier. Users can quickly test requests directly from the documentation, simply by entering the right parameters, making the process more intuitive and streamlined.
- Automatic Code Example Generation for API requests: Your users can now get code snippets to integrate into their applications directly from the documentation.
- Brandable CSS Classes: more flexible design customization, so you can make your API docs feel more cohesive with your brand’s style.
Effortless Upgrade for All Clients
For new clients, the new engine will be the only option available, without the need for any additional setup. We’ve removed the complexity of choosing between engines — you get the latest and greatest out of the box!
For existing clients, we’ve made it easy to switch. In the import wizard or update dialog for auto docs, you’ll see an option to choose between the Legacy engine or the Modern engine.
Wrapping Up
With the latest improvements from ClickHelp, you’ll work smarter, not harder. AnswerGenius reduces the burden on your support team by answering user questions 24/7, while the new way of displaying API docs elevates the professionalism of your technical content.
Ready to see these updates in action? Start your free trial today or book a demo with our team to explore how ClickHelp can streamline your documentation workflow.
Good luck with your technical writing!
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