Author: Elmira

When we think of release notes, we roll our eyes, remembering a dull side note met without enthusiasm by users. They’re a legal obligation that must be done, but they’re done without too much effort. A little while ago, people used to buy products and software, and there was no evident feedback bridge between developers…

We are delighted to announce a new partnership between ClickHelp AM LLC and Tech-Tav Documentation, Ltd. Tech-Tav becomes an authorized reseller and service partner in Israel. A new collaboration will help lead the industry towards newer and better ways for technical writers to deliver content to customers in an engaging and worthwhile user experience. Both…

Technical writing is all about the content that focuses on providing detailed and clear information on the product or service. It contains a factual and straightforward message. Technical writers convert complex technical information into useful and easy-to-understand language. You should know that there are different types of technical writing, for example, online tutorials, instruction manuals,…

The rate of chronic diseases constantly grows with early diagnosis and treatment. It all leads to an increasing number of patients undergoing diagnostics and surgical procedures. Such a rise is fueling the demand for medical devices. And medical devices, in their turn, become more sophisticated and complex; at the same time, they require users to…

The year 2020 has turned the conferencing upside down, and events in 2021 have primarily been online due to the COVID-19 pandemic. As we approach 2022, many events that were canceled or held online-only are planning a big off-line comeback. So if you didn’t get the chance to visit in-person tech events in 2020 and…

When most people hear the word “hat”, they think about headwear. But for technical writers, this is an abbreviation of a help authoring tool (HAT). Help Authoring Tools are used by technical communicators and software authors to create, publish, and distribute help files, manuals, and documentation. What Is a Help Authoring Tool? Help Authoring Tools…

Success in the manufacturing industry depends on how everything works, so creating standard work by clearly defining and structuring what is done is crucial. Process, procedure, and work instructions are created to standardize and control work through various teams. And there are distinctive characteristics between these three types of documentation, which often cause confusion in…

Behind all the shiny publicity that encourages consumers to buy your products, it is the technical documentation that helps them get the best experience from their purchase and successfully use it. When you show your product to the world, you reach out to technical translations, from user manuals to safety advice and warnings; translation of…

You know your product is fantastic. You’d like your customers to know it, too. And if you’re selling something more complicated than a nail, you cannot ignore the importance of user documentation. According to Forrester Consulting – over 70% of customers prefer to use the self-service customer support option. User documentation is an irreplaceable help…

So you have a broad range of products, a loyalty program, and advertising activity, but that doesn’t guarantee great sales. Booming sales are challenging to do without understanding how to describe a product so that a potential user wants to buy it. According to an eCommerce study conducted by Nielsen Norman Group, 20% of unsuccessful…