Author: Elmira

The year 2020 has turned the conferencing upside down, and events in 2021 have primarily been online due to the COVID-19 pandemic. As we approach 2022, many events that were canceled or held online-only are planning a big off-line comeback. So if you didn’t get the chance to visit in-person tech events in 2020 and…

When most people hear the word “hat”, they think about headwear. But for technical writers, this is an abbreviation of a help authoring tool (HAT). Help Authoring Tools are used by technical communicators and software authors to create, publish, and distribute help files, manuals, and documentation. What Is a Help Authoring Tool? Help Authoring Tools…

Success in the manufacturing industry depends on how everything works, so creating standard work by clearly defining and structuring what is done is crucial. Process, procedure, and work instructions are created to standardize and control work through various teams. And there are distinctive characteristics between these three types of documentation, which often cause confusion in…

Behind all the shiny publicity that encourages consumers to buy your products, it is the technical documentation that helps them get the best experience from their purchase and successfully use it. When you show your product to the world, you reach out to technical translations, from user manuals to safety advice and warnings; translation of…

You know your product is fantastic. You’d like your customers to know it, too. And if you’re selling something more complicated than a nail, you cannot ignore the importance of user documentation. According to Forrester Consulting – over 70% of customers prefer to use the self-service customer support option. User documentation is an irreplaceable help…

So you have a broad range of products, a loyalty program, and advertising activity, but that doesn’t guarantee great sales. Booming sales are challenging to do without understanding how to describe a product so that a potential user wants to buy it. According to an eCommerce study conducted by Nielsen Norman Group, 20% of unsuccessful…

The field of technical communication is vast. It encompasses forms of communication that can help users accomplish a defined goal or task. Strictly speaking, any text intended to convey information about using technology is considered “technical communication.” Technical communicators specialize in website design, graphic design, marketing communications, online help, print production, training, and technical documentation….

Technical documentation is one of the main components of the software product in any respectable company. But not all organizations devote enough time to develop effective documentation. Oftentimes, there are situations when a software product is smart and ingenious, but the documentation is feeble and helpless. Since a technical document serves many purposes and can…

It is a well-known fact that English is the dominant language on a stage of global e-commerce, but this is not the case when one size fits all. It can be challenging for a company to launch its product or service to an international market dominated by local competitors. So software localization can help to…

When people hear the phrase instruction manual, they think about different step-by-step explanations of how to control devices, assemble furniture, repair computer accessories, do routine maintenance of equipment, etc. Such manuals are one of the most common and important things in technical writing. Whenever you purchase anything from electronics or any other product, there is…