Technical Writing Blog

AI agents are evolving into essential tools used in everyday work, but they still have a hard limit: without access to your real data and systems, they can only guess about the content and context. MCP (Model Context Protocol) is an open standard from Anthropic that solves this problem. It gives AI clients a unified…

So we were chewing on our new Reader UI the other day: how many portals are on it, what to do about the ones still running the old version. Normal, slightly circular product talk. Somewhere in the middle of that I got curious about a side question and, because I am me, immediately wandered off…

Screen recording tools and AI services significantly streamline video tutorial production for technical documentation. They enable content creators to capture, edit, and distribute instructional content efficiently. Tools such as Snagit, OBS Studio, and AI-powered platforms like Descript help both startups and enterprise teams produce high-quality tutorials. These videos can then be seamlessly embedded into documentation…

Why a Leading IT Company Needed an AI Bot As the company’s teams grew and projects multiplied, internal knowledge became the engine of productivity — yet in practice, it was hard to access. Documents were scattered across network drives, abandoned wikis, sprawling Confluence spaces with broken links, disorganized Notion databases, auto-deleting Slack threads, and endless…

In IT, AI is often used to help create documentation, such as API specifications, runbooks, and onboarding guides. But AI can only work well if the source content is accurate and well-structured.  When documentation is outdated, inconsistent, or poorly structured, it creates what is known as content debt. AI working with such documentation can produce…

Many developers and creatives use tools like Notion, Obsidian, ClickHelp, and others to organize their knowledge. These platforms allow easy categorization and tagging of articles, code snippets, and other resources, enabling users to maintain a structured library of information that is quickly accessible when needed. Some professionals prefer dedicated knowledge management systems such as Roam…

Imagine you’ve added AI to your company. It pulls answers from your knowledge base and auto-completes responses as you type, speeding up the work of support teams. It also summarizes conversations and automatically resolves simple inquiries. Chat functionality is included as well, directing routine questions and escalating to a human agent when necessary. This allows…

Today, delivering excellent customer support is essential for business success. Customers expect quick, accurate answers to their questions, and companies are continually searching for the most efficient and cost-effective ways to meet these demands. Two popular solutions for handling customer inquiries are FAQ (Frequently Asked Questions) systems and AI-powered chatbots. While both aim to streamline…

Artificial intelligence (AI) and machine learning (ML) are revolutionizing businesses worldwide, driving innovation and transforming operations across industries. As these technologies continue to evolve at a rapid pace, the demand for precise, clear, and comprehensive documentation has never been greater. This growing need has given rise to a new role: the AI Documentation Specialist —…

In the artificial intelligence ecosystem, many businesses have turned to tools like ChatGPT to streamline their operations, enhance customer interactions, and increase overall efficiency. As a result, a whole ‘generation’ of companies in fields such as IT, data privacy, and marketing became highly dependent on ChatGPT for various tasks, from content creation to automating customer…