Technical Writing Blog

Adding a line in Microsoft Word is a simple way to visually separate sections, improve a document layout, or highlight important information. Whether you want a horizontal or vertical line, Word offers several methods to help you insert lines quickly and efficiently. This guide will show you how to add lines using the keyboard, ribbon,…

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iiRDS (Intelligent Information Request and Delivery Standard) is an open, vendor-neutral specification designed to enable more intelligent, context-aware delivery of technical information. It allows organizations to package and deliver documentation so that users and systems can find exactly what they need, when they need it, across various platforms and devices. A common misconception is that…

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Checkboxes are a powerful feature in Microsoft Word, allowing users to create interactive lists, forms, and checklists. For instance, a technical writer might use checkboxes in a user manual for creating a step-by-step troubleshooting checklist. This would allow the readers to check off each step as they go through the steps toward the resolution of…

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Knowledge graphs offer a transformative solution, turning disconnected documents, terms, and processes into a unified, intelligent network of information. By adding semantic meaning and context to content, they make documentation easier to search, navigate, personalize, and maintain at scale. Continue reading »

The latest ClickHelp release focuses on practical improvements:  Let’s take a look at what’s new! Universal Links: Share Once, Work Everywhere We’re introducing Universal Links — an upgrade to how URLs behave in ClickHelp. Now, any link to a topic, project, or publication in ClickHelp is smart. Why It Matters When I’m chatting with a…

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What Is a Support Site? A support website is a centralized platform designed to provide comprehensive assistance to consumers of a service or product. It serves as a web-based, single point of access where users can find answers, resolve issues, and access resources with minimal direct interaction with support staff. Typically hosted online, a support…

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Customer support has undergone a revolution. What was once a phone-centric, agent-dependent process has transformed into a digital-first, self-service-driven ecosystem. This shift isn’t just incremental—it has fundamentally redefined how businesses interact with their customers, drastically reducing costs, accelerating issue resolution, and giving users unprecedented autonomy. Customers expect support anytime, anywhere. Millennials and Gen Z, in…

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We’re rolling out improvements that make everyday work simpler: AnswerGenius now gives more complete answers in chat (and does it faster), the Reader UI aligns with WCAG 2.2 AA, the improved File Manager is built into the Topic Editor, imports from MadCap Flare bring index keywords, and WebHelp search in Japanese gets a small boost….

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A Table of Contents (TOC) in Microsoft Word helps readers navigate long documents by listing headings with page numbers. Below you’ll learn how to insert, create subsections, customize, and update a TOC in Word—and how the ClickHelp TOC solves multi-author and web-publishing needs. Why You Need a Table of Contents in Word A table of…

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Manuals are a valuable resource in guiding end-users, technicians, and personnel to operate products, perform tasks, and adhere to procedures. This is particularly relevant in IT, where technological complexity demands accurate, well-organized documentation. Understanding the different types of manuals enables organizations to develop tools that simplify product usage, enhance safety, and improve efficiency. This article…

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