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Technical Writing Blog

Grow your technical writing expertise with industry news, best practices, articles, product updates

Maximizing User Satisfaction: Improving Technical Documentation with User Feedback

Maximizing User Satisfaction: Improving Technical Documentation with User Feedback

If technical writing is your trade, you should know that it is not a one-way street. Technical writers collaborate with other stakeholders, such as managers, marketers, and developers. However, many writers tend to forget that they work primarily for the target audience. That is why the main factor in developing technical documentation is the opinion…

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Posted in Technical Communication on 5/25/2023

What Is a Business Requirements Document

What Is a Business Requirements Document

A business requirements document (BRD) is a reflection of the main idea behind a project. It describes the goals and objectives of the project and the results it is designed to achieve. No matter what field you are working in, you need a robust BRD to manage and align all the activities within the project….

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Posted in Technical Writing on 5/17/2023

Top Features to Look For in an Online Documentation Tool

Top Features to Look For in an Online Documentation Tool

Today, documentation is one of your company’s assets. It helps your customers understand how your product works or, putting it differently, enhances the usability of your product. This is why documentation should often combine seemingly opposite features. It should be both comprehensive and concise, visually appealing yet informative, neutral but also stylish (or even extravagant…

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Posted in Technical Writing on 5/10/2023

70 Years of Educating Technical Writers: The STC Story

70 Years of Educating Technical Writers: The STC Story

Source: LinkedIn. For 70 years, the Society for Technical Communication (STC) has been at the forefront of advancing the theory and practice of technical communication. In this article, we’ll take a closer look at the history and mission of the STC and explore how it has contributed to the success of its members and the…

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Posted in Technical Communication on 5/3/2023

ClickHelp April 2023 Blossom Update Overview

ClickHelp April 2023 Blossom Update Overview

Our latest Blossom update will take your content creation to the next level with Markdown import, better PDF export, Confluence import updates, and more. We have made the initial steps towards a complete transformation of the Contributor’s app that are sure to ease your work inside the portal. Furthermore, we have implemented a bunch of…

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Posted in ClickHelp News on 4/27/2023

How to Develop an Employee Handbook

How to Develop an Employee Handbook

At least once in their career, most employees, both new hires and experienced ones, have faced a situation when they lack information concerning their working routine, business relations, or legal counsel (information about their rights and responsibilities). Each time this happens, employees find themselves in an information vacuum which is a fertile ground for the…

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Posted in Technical Writing on 4/19/2023

Documentation Portal Design: Why Is It Important and How to Create Stunning One

Documentation Portal Design: Why Is It Important and How to Create Stunning One

In today’s digital age, product documentation has become an essential component of a successful business. However, it’s not just about having clear and concise documentation for your customers. It’s also about creating a seamless experience for them when accessing this information. That’s where branding comes into play. In this article, we will explore the importance…

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Posted in ClickHelp Features on 4/12/2023

Improve Readability With Flesch-Kincaid Grade Level

Improve Readability With Flesch-Kincaid Grade Level

‘Reading and comprehension skills’ is a term usually associated with schooling. We often hear these words pronounced by a school teacher and applied to students. We are used to thinking these skills are relevant only at the beginner stages of education. However, ‘reading and comprehension’ is a skill we use daily, actually, every time we…

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Posted in Technical Writing on 4/5/2023

Structured Authoring Environments and Pharma Industry

Structured Authoring Environments and Pharma Industry

Any technical writer knows that the document creation process can be full of challenges. From using the right terminology to using the appropriate tools, there are a lot of things that can trip you up. For example, technical writing in the pharmaceutical industry is a highly specialized field with very little “creative license” with documents….

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Posted in Technical Writing on 3/30/2023

How to Create Sales Documentation

How to Create Sales Documentation

The selling process is often regarded as art, as sales depend greatly on the talent some salespeople have (and some don’t). You may call it charisma, charm, magnetism, or personal attractiveness. Whatever it is, there is something irrational in the sales process that cannot be explained. This is partly because selling is primarily based on…

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Posted in Technical Writing on 3/22/2023